Customer Success Manager - General Contractor Customers

Experience in the construction industry as a General Contractor PM or PE. Commercial construction experience at a general contractor is required. Business Development / sales experience is a huge plus. Ability to lead strategically and paint a vision. Extremely detail-oriented and able to get in the weeds. Strong stakeholder management and executive communication skills. Ability to collaborate with a variety of stakeholders including Senior Post-Sales Leadership and cross-functional teams. Ability to influence and challenge conventional wisdom. 4+ years of relevant industry or role experience. Proven track record of demonstrated ability to project manage and create relationships. Excellent verbal and written communication skills.

Own customer success from launch, adoption, to ongoing growth. Act as coach, project manager, consultant, and product specialist for customers. Train and roll out end users for onboarding. Assist with pre-sales pilots. Work with executive contacts to plan additional adoption. Ensure customers see impact and renew with Clearstory. Create department playbooks and guides for team scaling. Cross-functional work with Product, Sales, and Marketing teams. Participate in strategy meetings to review Customer Success targets and metrics. Engage in feature request review cycles with the Product team. Conduct new product feature demos. Sync up with Sales for onboarding planning and customer issue resolution.