Technical Support Engineer

B.S. in Computer Science, Engineering (Mechanical/Electrical), or other technical fields. 3-5 years of experience in support, engineering, or other technical roles. Bilingual proficiency in English and Spanish is a must. Experience with troubleshooting and supporting hardware & software products. Strong familiarity with using CRMs like Zendesk or Salesforce. Technical know-how - comfortable interfacing with engineers, translating complex technical concepts, and working with SaaS systems. Excellent customer service and interpersonal skills. Excellent written and verbal communication skills. Strong bias for action, ability to dive deep, and insistence on the highest standards. Ability to work in a hyper-growth environment with shifting priorities. Willingness to work holidays and weekends as needed.

Become an expert on Samsara's product portfolio of IoT solutions. Troubleshoot and resolve customer issues with medium to high complexity. Respond to customers and resolve inquiries in a timely and helpful manner. Author and maintain customer-facing knowledge base articles. Partner with Engineering and Product teams to reproduce bugs and build testbeds. Provide direct feedback to Support Management for product and process improvements. Champion and role model Samsara's cultural principles.