Technical Support Engineer II

2+ years of experience working with SAAS enterprise software applications in support, development/QA, services or similar technical role Experience writing SQL queries required Experience working with Java/J2EE applications required Experience working with Application Servers such as Tomcat, Weblogic and/or WebSphere preferred Experience with performance tuning of applications or databases preferred Experience with relational databases including Oracle and/or SQL Server preferred but not required Experience with BPM workflow products like TAP, Think Automation, Norton Automations, Pega, PRPC (Pega rules process commander), or other software BPM tools Experience in JavaScript-based software testing Experience in working with API's and integrations into a primary system Hands on experience working in BPM products or workflow systems to be able to configure and create processes Experience with Business Objects or any Business Intelligence technology preferred but not required Bachelor or relevant experience required

Provide assistance to customers, consultants and partners on the usage of Mitratech products Troubleshoot issues through reproducing the problem and determine resolution Triage newly reported problems, assign proper severity and work to identify a resolution Update the ticket tracking system to provide accurate and current status of support issues Create Knowledge-base articles regularly to expand self-help tools