Technical Support Engineer

5+ years of experience in technical support, developer relations, or a customer-facing engineering role Strong programming experience with Python and/or JavaScript Solid understanding of modern software development workflows, including CI/CD, APIs, microservices, and debugging Experience with performance monitoring, observability tools, or error-tracking platforms Proven ability to write and debug code Excellent problem-solving, analytical, and communication skills Self-driven and highly organized, with strong time management

Become a product expert across the platform and SDKs Manage and respond to inbound technical support requests Triage, reproduce, and report product bugs Collaborate with developers to investigate customer-reported issues Curate and manage customer feedback Maintain and contribute to internal knowledge bases Support team-wide initiatives, process improvements, and documentation efforts