Nooks

👥 101-250💰 $43,000,000 Series B 3 months agoProductivity ToolsSales AutomationArtificial Intelligence (AI)Information Technology💼 Private Company
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Nooks is revolutionizing B2B sales with its AI-powered dialing and prospecting platform. We empower sales representatives to focus on high-value interactions by automating tedious tasks like email outreach and lead research. Our platform significantly increases sales productivity, allowing teams to achieve more with less manual effort. Trusted by thousands of SDRs and AEs, Nooks is rapidly becoming the industry standard for intelligent sales engagement. Our tech stack incorporates a robust suite of technologies including Cloudflare for CDN and hosting, ensuring high performance and security. We leverage HSTS and IPv6 for enhanced security protocols, and utilize large language models and web scraping for our AI-driven functionality. We maintain a collaborative and fast-paced engineering culture, fostering innovation and continuous improvement. Our remote-first work environment allows us to attract and retain top talent from across the United States. Nooks is committed to building a supportive and inclusive work environment. We believe in empowering our employees to make a significant impact, and we encourage creativity and problem-solving. We're backed by leading investors, having recently secured a Series B funding round, further solidifying our position as a leader in AI-powered sales technology. We are a rapidly growing company with a strong focus on innovation, continuous learning and impactful results. We are actively building a world-class team, with a focus on hiring individuals passionate about sales technology, AI, and contributing to a high-growth environment. Our fast-paced yet supportive culture offers significant opportunities for career advancement and personal growth.

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📍 United States

🧭 Full-Time

🔍 B2B SaaS

  • 3+ years of Technical Support experience providing end-user support on complex, feature-rich B2B SaaS platforms.
  • Demonstrated success providing support via email, Slack, and live chat.
  • Proficient in real-time troubleshooting, including video conferencing and remote access.
  • Excellent written and verbal communication skills.
  • Self-starter with experience learning and working with a rapidly changing SaaS platform, ideally in an early-stage startup.
  • Proven ability to work independently and manage multiple tasks efficiently.

  • Provide prompt, empathetic, and clear communication to help users resolve issues while creating a positive support experience.
  • Debug and troubleshoot complex technical problems across the platform, collaborating with engineering teams as needed.
  • Achieve key performance metrics, such as response times and customer satisfaction scores.
  • Identify patterns in support requests to address root causes and share insights with internal teams.
  • Collaborate with engineering, product, and customer success teams to enhance the overall user experience.
  • Foster continuous learning by sharing expertise, mentoring teammates, and contributing to a knowledge base.

API testingTroubleshootingTechnical supportCustomer supportSaaS

Posted 11 days ago
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