Account Manager

2-5 years of experience in account management, customer success, or post-sales roles (ideally in SaaS, cloud, or infrastructure). Strong technical acumen. Strong relationship skills. Good understanding of metrics like churn, usage, ARR/MRR, net revenue retention. Comfortable analyzing usage data. Excellent communication (verbal and written) and presentation skills. Proficiency with CRM, analytics tools, and Slack-like collaboration platforms. Self-starter and ability to take ownership of accounts end-to-end.

Serve as the main point of contact for a portfolio of existing accounts. Monitor account health metrics and proactively intervene. Drive renewals, upsells, and cross-sells. Conduct business reviews (QBR/MBR). Liaise with product, engineering, and support teams. Build account plans, forecasts, and growth strategies. Track key account metrics and report them to leadership. Handle contract renewals, negotiation, and escalations. Maintain accurate data in CRM. Occasionally assist in onboarding or transitions of new clients.