Technical Engagement Manager (Exactix)

2-5 years’ experience in project management Damage Prevention / One Call Center experience a plus Bachelor’s Degree in a related field preferred or equivalent work experience Strong independent decision-making, organizational, planning and problem-solving skills Strong technical acumen and understanding of software development practice and procedures Ability to identify areas for improvement A self-starter with demonstrated commercial acumen Excellent written and verbal communication skills Strong organizational skills Ability to motivate and maintain effective working relationships Ability to rely on experience and judgment to plan and accomplish goals Strong individual contributor with an ability to influence decision-makers Ability to juggle various priorities Keen attention to detail Ability to work independently as well as part of a team Proactive approach to problem-solving

Lead and manage the implementation of assigned projects from end-to-end Maintain communication throughout the project to meet client expectations Complete projects within expected KPIs - on time and on budget Meet with clients following the sale of software packages to collect data and other information required to customize software systems Lead clients through business-requirements sessions to evaluate and determine priorities and feasibility Guide clients to optimal solutions Lead clients through system configurations using a Train the Trainer approach Formulate 'to-be' business processes within the product(s) Identify gaps and new features as necessary Document requirements in the form of statements of work, process flow diagrams, and other artifacts Plan, lead, organize, and control multiple project initiatives Utilize company systems to track and maintain accurate project status and time entry Record customer communication through the system Coordinate client enhancements with internal Irth teams on upcoming sprints Maintain close working relationships and communication cadence with matching technical team members and leads Work with internal Irth teams to establish ETA for planned development projects Manage impacted stakeholders through execution Take an active role in working with development team(s) to ensure defined user stories are reflected in their technical design Lead project planning sessions to coordinate staff and internal resources Incorporate risk mitigation into project plans Manage progress and adapt work as required Conduct project reviews Contribute to reports for executive staff Customize software systems based on clients’ individual needs and specifications Serve as the Subject Matter Expert for assigned Projects Utilize underwriting and product knowledge to support the review for content accuracy and intent Lead team through detailed system and business process analysis Create process flow and project documentation, including wireframes, flow charts, and system configuration documentation Coordinate user acceptance testing to secure sign-off of new features Performs other duties as assigned