Engagement Manager

Proven experience managing multiple concurrent projects, particularly in a SaaS or enterprise software context Strong organizational and time management skills Ability to balance competing priorities and resolve conflicts effectively An innovative mindset Familiarity with Generative AI, Private RAG, and related technologies Ability to communicate technical concepts clearly Experience working with enterprise customers on technology-driven implementations Exceptional communication and interpersonal skills Ability to engage technical and non-technical audiences Proven ability to build strong relationships with customers and internal teams Comfortable navigating challenging conversations Strong analytical skills Adept at driving results and ensuring customer satisfaction

Manage 3-5 concurrent customer implementation projects Play a role in presales workshops to define, scope, and SOW work Act as the central point of contact between customers, engineers, and internal teams Track project milestones and mitigate risks Set and manage clear customer expectations Build and maintain trust with customers Serve as a trusted advisor Possess a high-level understanding of Generative AI and Private RAG concepts Complete Generative AI / You.com certifications Collaborate with engineering and product teams Translate technical details into actionable plans Partner with engineers, product teams, and customer success managers Facilitate smooth handoffs between presales, implementation, and post-sales teams Provide feedback to Product and Engineering teams