- Apply deep expertise in the Workday Payroll product across customer engagements
- Partner with customers to elicit, clarify, and document business requirements
- Configure Workday Payroll to align with customer needs and operational realities
- Document solution decisions clearly so customers can support and sustain their environment after go-live
- Lead Workday post-production support services for Payroll, a portfolio of clients
- Serve as the primary point of contact and strategic advisor for client stakeholders, addressing escalations, resolving complex issues, and guiding clients through system updates and enhancements
- Manage day-to-day support activities: triage tickets, troubleshoot issues, and oversee timely resolution in alignment with SLAs
- Own Workday release management: analyze feature updates, assess client impact, and coordinate testing and deployment with client teams
- Partner with clients to understand complex benefits structures, including union, non-union, and retiree populations governed by state and local policies
- Identify opportunities to improve client processes and system configuration for efficiency, accuracy, and compliance
Compliance