Director, Client Success

12+ years of experience in customer success, account management, or strategic consulting—ideally in B2B SaaS or ticketing/entertainment 6+ years leading and developing managers and large teams Proven ability to drive outcomes with enterprise and C-level stakeholders Experience with complex SaaS deals, multi-product environments, and commercial ownership Strong analytical acumen—comfortable with performance data, P&Ls, and strategic decision-making Demonstrated success scaling functions during periods of rapid growth Executive presence and communication skills Exceptional attention to detail, urgency, and follow-through Familiarity with the sports or live entertainment industry is a strong plus Willingness to travel (~25–35%)

Manage, coach, and develop the US Client Success team Set clear goals, drive accountability, and build a high-performance culture Drive commercial growth by owning and managing revenue targets, client health, and adoption Drive monetization across the client base Partner on enterprise deal planning, renewal negotiations, and client execution Serve as a trusted partner to executives at sports teams and venues Act as senior escalation point on complex issues Lead strategic initiatives to scale the CS organization Partner cross-functionally with Executive leadership, Sales, Marketing, Product, and others Leverage data and insights to inform client performance and internal strategy Represent SeatGeek at client meetings and industry events