Director, Client Success

Bachelor's degree required, Masters preferred. Clinical licensure is a plus. Several years guiding strategy in the C-suite with large enterprise clients and partners Demonstrated experience in fostering the adoption of healthtech solutions Proven track record on growing and renewing a multi-million dollar book of business Experience in a healthtech SaaS environment 10+ years of healthcare customer relationship management experience in client success, account management, or enterprise sales role Deep understanding of the entire client journey Experience leading or managing others Excellent computer skills required Proven facilitation of diverse groups Demonstrated change agent Excellent critical thinking skills Strong communication, collaborative, and organizational skills Proactive problem solver, self-motivated, takes accountability Must to be able to meet all partner specific requirements, including, but not limited to immunizations and screenings

Drives the strategic direction of the account and owns the Operator executive relationship management Maintains ultimate accountability for the success of assigned enterprise accounts Primarily responsible for value creation and the development of the Joint Impact Plan Develop, implement, and continually assess the achievement of the enterprise account strategy Oversees a team of Clinical Success Managers Builds a pipeline of qualified expansion opportunities Travel 30% of your time Identifies opportunities for innovative product design and development