Employee Relations Lead

5+ years of Employee Relations, HR Business Partner, or related experience. Proven ability to conduct fair, comprehensive workplace investigations. Strong knowledge of employment law, HR practices, and compliance frameworks. Exceptional analytical, documentation, and communication skills. Ability to build trusted relationships across all levels and locations. Demonstrated discretion, empathy, and resilience when handling confidential and sensitive issues. Comfort using HR systems (e.g., HR Acuity) and proficiency in Google Workspace tools. Adaptable and proactive mindset; ability to manage multiple priorities with composure and professionalism. Curious and continuous learner who seeks feedback and growth opportunities. Collaborative teammate who values diverse perspectives and acts with integrity and accountability. Experience in a fast-paced, scaling tech or startup environment. Background in designing or enhancing ER frameworks, policies, or playbooks. Formal investigator training (e.g., Association of Workplace Investigators – AWI).

Lead impartial investigations into employee concerns including unprofessional conduct, discrimination, harassment, retaliation, and policy violations. Apply Affirm policies and employment law knowledge to ensure investigations are fair, consistent, and timely. Analyze and synthesize information—interviews, documentation, and data—to develop balanced, evidence-based findings. Recommend equitable outcomes aligned with Affirm’s values, compliance obligations, and business needs. Partner cross-functionally with People Business Partners, Legal, and other stakeholders to recommend and drive timely, effective resolutions and process improvements. Identify trends and insights from case data and produce meaningful visualizations and summaries to communicate findings effectively to stakeholders. Coach and empower managers to set clear expectations, provide actionable feedback, and address performance matters with empathy and consistency.