Own the full lifecycle of People policies, leading global policy governance and implementation. Develop and maintain standardized operating procedures and consultation guides for consistent policy application. Serve as the operational owner for processes requiring employee representative body consultation. Own the operational execution of systematic performance structures and manage complex performance management cases. Lead and manage complex or high-risk employee relations cases and formal investigations. Act as the formal escalation point for complex ER issues from the People Operations team. Identify systemic risks, trends, and patterns in ER, performance, and compliance data. Collaborate with People Operations, Legal, and other internal departments for integrated, compliant processes. Develop and deliver training sessions on policy application, performance management, and compliance best practices.