- Serve as a strategic partner to district and school teams to support program success and long-term growth.
- Lead onboarding for new clients, setting expectations, timelines, and milestones.
- Manage a book of business and develop territory plans to support account health, renewals, and expansion.
- Synthesize client feedback and share insights with internal teams and senior management.
- Lead renewal and upsell efforts based on client goals and outcomes.
- Identify at-risk accounts and work internally to mitigate churn.
- Build collaborative relationships across internal teams to align on partner needs and deliver the client experience.