Partner Success Manager (Northeast Flexible - NY/NJ)

3-5+ years experience in Customer Success or Account Management Experience in K-12 education, district and school leadership preferred Strong organizational and project management skills; ability to prioritize strategically Track record of driving positive customer success outcomes: retention, expansion, churn reduction, client advocacy and account lifetime value Experience navigating and resolving client challenges, both internally and externally Willingness to travel up to 40% of work week Commitment to TbT’s mission to close the opportunity gap and promote inclusivity

Serve as a strategic partner to district and school teams, ensuring program success and long-term growth Lead onboarding for new clients, setting clear expectations, timelines, and milestones Own and manage your book of business: develop territory plans to support account health, renewals, and expansion opportunities Synthesize client feedback to provide meaningful insights to internal teams & senior management Lead renewal and upsell efforts, identifying opportunities to grow partnerships based on client goals and outcomes Proactively identify at-risk accounts and partner internally to mitigate churn Build trusted, collaborative relationships across internal teams to align on partner needs and deliver seamless client experience