Partner Manager
Company:CitySwift
Location:United Kingdom
Languages:English
Seniority level:Middle, 2+ years
Experience:2+ years
Skills:
Project ManagementData AnalysisProduct DevelopmentCommunication SkillsCustomer SuccessSaaSRelationship buildingAccount ManagementCross-functional collaboration
Requirements:
Experience in a customer-facing or project management role within the public transport industry or within the SaaS, consulting industries (2+ years ideal). Strong relationship-building and communication skills. Project management experience. Comfortable with data. Collaborative mindset. Genuine curiosity about transport, sustainability, and data. Ability to travel periodically for customer meetings.
Responsibilities:
Serve as the primary point of contact for a portfolio of customers. Build strong, trusted relationships with customers. Manage onboarding, delivery, and post-deployment projects. Monitor & increase usage and performance metrics. Translate customer goals into actionable plans. Lead QBRs and regular account reviews. Act as the voice of the customer internally. Support product development through testing and customer feedback. Support renewals and expansions. Drive continuous improvement.
