Customer Support Associate
60000 - 66000 USD per year
Company:Junction
Location:US East Coast states, EDT, EST
Languages:English
Seniority level:Entry, 2+ years
Experience:2+ years
Skills:
JiraAPI testingCommunication SkillsProblem SolvingTroubleshootingCustomer support
Requirements:
2+ years in a customer support role in a fast-paced environment. Experience managing and triaging a queue. Motivated by meeting and exceeding performance goals and KPIs. Hands-on in identifying, reproducing, and resolving customer-reported issues. Experience with technical products relying heavily on documentation. (Nice to have) Experience supporting US healthcare or diagnostic products.
Responsibilities:
Take ownership of customer issues from start to solution. Manage and resolve a high volume of operational tickets. Triage, prioritize, and escalate tickets. Communicate with empathy and clarity. Collaborate with product, engineering, and operations teams. Document findings and contribute to the knowledge base. Support customers across the full journey.
