Customer Support Associate

Strong communication skills, both verbal and written Excellent problem-solving abilities Ability to work independently and as part of a team Proficiency in using ticketing software and other communication tools Strong organizational skills with attention to detail Previous experience in customer service or support roles, preferably in the health insurance industry High school diploma or equivalent; additional qualifications in healthcare or insurance are a plus

Provide first-level support to health insurance agents and clients through phone, email, and chat. Categorize and prioritize incoming requests. Address common inquiries related to contact and onboarding status. Accurately document interactions and resolutions in the ticketing system. Gather feedback from agents and clients to identify areas for improvement. Work closely with other departments to resolve complex issues.