Employee Engagement Representative
Company:Lantern
Location:Dallas, New York
Languages:English
Seniority level:Entry, 1+ year
Experience:1+ year
Skills:
Communication SkillsCustomer serviceMentoringLead GenerationRelationship buildingProblem-solving skillsTeamworkEmpathyVerbal communicationActive listeningClient relationship managementCross-functional collaborationSales experience
Requirements:
1+ year of experience in a customer-facing, outreach, or service role. Exceptional verbal and written communication skills. Demonstrated empathy and professionalism when engaging with diverse audiences. Organized and detail-oriented with strong time management and follow-up habits. Goal-oriented with a proven track record of meeting or exceeding performance targets. High emotional intelligence and active listening skills. Experience in healthcare, benefits, or patient support roles is preferred. Previous Sales Development Experience is preferred. Experience working in a fast-growing or mission-driven company is preferred.
Responsibilities:
Reach out to members to educate them on Lantern’s programs for surgery, cancer, and infusion care. Build trust and rapport through empathetic, confident, and supportive conversations. Identify barriers to engagement and proactively find ways to overcome them. Collaborate with internal teams to ensure a seamless handoff and a consistent, high-quality member experience. Meet and exceed key performance metrics around outreach, engagement, and member satisfaction. Continuously share feedback from members to improve our communication and experience.
