Employee Support Advocate

4+ years of experience in a similar role, with a strong emphasis on employee benefits. Foundational knowledge to work effectively with insurance carriers, client contacts, and employees. Strong customer service, case management, administrative execution, and team collaboration skills. Strong sense of urgency, excellent time-management, organizational skills, and exceptional attention to detail.

Provide timely, accurate, and friendly assistance to employees regarding benefits, claim issues, HR/Payroll questions, and self-service technology. Manage complex benefits inquiries from start to finish, keeping employees informed of status. Utilize internal and external cloud-based software systems, including Salesforce.com and HR technology platforms. Adhere to customer satisfaction criteria, focusing on proactive service, time management, and effective communication. Manage individual case allocation according to Melita’s SLA. Collaborate with People Operations and Benefits Specialist Team during Open Enrollment Periods.