Employee Support Advocate

4+ years of experience in a similar role Strong emphasis on employee benefits Foundational knowledge to work with insurance carriers, client contacts, and employees Strong sense of urgency Excellent time-management and organizational skills Exceptional attention to detail

Provide timely, accurate, and friendly assistance to employees regarding benefits, claim issues, HR/Payroll questions, and self-service technology. Manage complex benefits inquiries from start to finish, keeping employees informed of status. Utilize internal and external cloud-based software systems, including Salesforce, to support clients and track work. Adhere to customer satisfaction criteria, focusing on proactive service, time management, and effective communication. Manage individual case allocation according to Melita's SLA. Collaborate with People Operations and Benefits Specialist Team during Open Enrollment.