Customer Support Advocate, Admins

Prior remote work experience preferred 1-2 years of experience in a customer service role, preferably in a contact center environment Experience using customer support technologies such as Zendesk, Talkdesk, JIRA, and Confluence a plus Passion for delighting customers and helping people, with a tendency towards compassion and empathy Excellent customer service skills and comfort defusing challenging situations over the phone Ability to organize and prioritize workload with a sense of purpose and urgency Strong written and verbal communication skills with acute attention to detail Aptitude for learning new products and explaining complicated topics simply Ability to come up with creative solutions to problems Proven self-starter, taking ownership and accountability over work A quiet environment and stable internet connection for remote employees Experience in benefits, payroll, HR, or adjacent industries a plus Spanish language capability, or other second language at business conversation level, a plus

Answer inbound inquiries from customers via phone, email, and chat Provide expert support and troubleshooting on software, benefits, payroll, compliance, and HR matters Assist customers with benefits administration, eligibility, and enrollment Resolve inquiries related to payroll administration, payments, time & attendance, and wage laws Maintain product expertise and provide training on Justworks' offerings Manage open cases in CRM to ensure timely resolution Provide accurate information in a friendly, professional, and empathetic manner Escalate complex issues to Team Leads or subject matter experts Contribute recommendations for product and process improvements Build collaborative relationships with cross-functional departments