Customer Success Contractor

Unquestionable integrity Strong English written skills Passion for creating a positive user experience that is responsive and organized Strong Customer Focus Live Chat & Zendesk Experience is Preferred The ability to learn fast Understanding of cryptocurrencies is an advantage but is not required Candidates must be prepared to submit to further background / security checks if required

Resolve incoming questions from customers via the Zendesk ticketing systems and livechat Quickly and efficiently identify and reassign tickets that belong to our other product lines Consistently track individual bugs and issues in Zendesk as directed by a Lead and liaise with developers to resolve these Participate in regular video calls with the Customer Success team and provide feedback as required to the rest of the company