Software Technical Account Manager II - Traveling

Bachelor’s degree in business administration, computer science, or a related field, or equivalent experience. 4+ years of experience in a technical account management or similar customer-facing role. Demonstrated experience in deploying SaaS solutions. Proven ability to build and maintain relationships with diverse stakeholders. Experience working with cross-functional teams. Strong skills in root cause analysis and troubleshooting. Advanced knowledge of Windows OS, networking (routing, switching, Wi-Fi), cloud solutions, virtualization, and storage. Experience with data management and reporting tools (Microsoft Power BI, SQL Server). Experience building custom dashboards, writing SQL queries, and using advanced analytics tools. Previous experience supporting or working with public safety or law enforcement agencies is desirable. Relevant technical certifications (e.g., Microsoft, Cisco, ITIL) are a plus. Familiarity with law enforcement software systems such as RMS, CAD, and CJIS standards is highly desirable.

Act as the main technical liaison for assigned agencies. Diagnose and resolve complex technical issues with Axon's products and services. Collaborate with deployment teams to design, configure, test, and implement Axon software solutions. Respond to critical technical issues and manage crisis situations. Represent agency needs and feedback internally at Axon. Guide agencies through change management processes to optimize software usage. Work closely with cross-functional teams. Build custom dashboards, manage data integrations, and support reporting needs using tools like Microsoft Power BI, SQL Server, and Form Builder/JSON. Provide advanced training and documentation to agency staff. Work onsite with customers to resolve issues, provide training, and meet agency needs. Be available outside of normal business hours for critical issues.