- Own the front line of customer support across chat, email and video, resolving issues end-to-end.
- Diagnose and troubleshoot complex technical issues, escalating to Product Engineering only when necessary.
- Identify patterns in customer issues to create process improvements, knowledge base content, and team insights.
- Act as a cross-functional partner between Support, Sales, Product, and Customer Success.
- Contribute to support scaling efforts, including tooling decisions, workflow design, and team playbooks.
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