Product Support Specialist
New
F
FyxerAI SaaS
Must be based in ChicagoFull-TimeMiddle
Salary$75,000 + $85,000 Equity
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Job Details
- Experience
- 5+ years
- Required Skills
- Artificial IntelligenceJiraZendeskTroubleshootingTechnical support
Requirements
- 5+ years in product or technical support within a B2B SaaS environment.
- Strong troubleshooting skills with a knack for creative problem-solving.
- Active, expert-level use of AI in daily workflows.
- Human-in-the-loop mindset for customer-facing and escalation-critical tasks.
- Experience with customer support tools such as Zendesk, Intercom, Jira, or Linear.
- Curious, coachable, and driven to exceed performance goals.
- Startup-ready: adaptable, fast-moving, and hands-on.
- Genuine interest and informed opinions on AI and the future of work.
Responsibilities
- Own the front line of customer support across chat, email and video, resolving issues end-to-end.
- Diagnose and troubleshoot complex technical issues, escalating to Product Engineering only when necessary.
- Identify patterns in customer issues to create process improvements, knowledge base content, and team insights.
- Act as a cross-functional partner between Support, Sales, Product, and Customer Success.
- Contribute to support scaling efforts, including tooling decisions, workflow design, and team playbooks.
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