- Work with users over live chat, email, SMS messages, and WhatsApp.
- Offer solutions or workarounds for customer questions and issues.
- Troubleshoot the product, users’ devices, and partner integrations.
- Document customer feedback for product and engineering teams.
- Contribute to the customer knowledge base and external self-service documentation.
- Communicate customer feedback to product and engineering teams.
SalesforceTroubleshootingCustomer support+1 more