Customer Support Specialist
New
C
CompanyCamContractor software
Candidates must permanently and currently reside in the United States.Full-TimeJunior
SalaryOur starting salary range is $48,000 per year and is based on experience. We also offer meaningful equity
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Job Details
- Experience
- 1+ years of experience in a customer-facing role
- Required Skills
- SalesforceZendeskTroubleshootingCustomer support
Requirements
- Have 1+ years of experience in a customer-facing role.
- Bring technical savvy and experience with troubleshooting techniques and best practices.
- Have strong written and verbal communication skills and the ability to listen and understand customers.
- Use critical thinking to interpret and act on resources and information.
- Experience authoring tutorials and articles for public and internal knowledge bases is preferred.
- Experience with support platforms such as Intercom, Help Scout, Zendesk, or Salesforce is preferred.
- Demonstrate a focus on learning, embracing challenges, and continuous improvement.
- Bring creativity and innovation to solving problems.
Responsibilities
- Work with users over live chat, email, SMS messages, and WhatsApp.
- Offer solutions or workarounds for customer questions and issues.
- Troubleshoot the product, users’ devices, and partner integrations.
- Document customer feedback for product and engineering teams.
- Contribute to the customer knowledge base and external self-service documentation.
- Communicate customer feedback to product and engineering teams.
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