Customer Support Specialist
New
J
Juniper SquarePrivate markets software
Location: Americas (USA or Canada); Workplace: RemoteFull-TimeJunior
SalaryThe U.S. base salary range for this role is $60,000 - $70,000. The Canadian base salary range for this role is $55,000-$65,000.
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Job Details
- Experience
- 2+ years of professional experience in relevant setting
- Required Skills
- Analytical SkillsProblem SolvingTime ManagementWritten communicationVerbal communicationTroubleshootingCustomer support
Requirements
- Have 2+ years of professional experience in a relevant setting.
- A bachelor’s degree is preferred, particularly in Finance, Accounting, Economics, MIS, or a business-related field.
- Demonstrate strong written and verbal communication skills.
- Show assertiveness and perseverance when resolving customer requests.
- Bring empathy, a team-first attitude, and a passion for helping others.
- Have strong troubleshooting, problem-solving, and analytical ability.
- Have strong time-management and organizational skills.
- Demonstrate technical aptitude and a desire to learn new skills.
- Be available to work from 9:00 AM to 6:00 PM.
Responsibilities
- Deliver technical assistance to customers by phone, email, and chat, taking ownership of timely solutions.
- Build knowledge of the software and private markets industry to guide customers and share best practices.
- Develop customer relationships and act as a trusted advisor.
- Work with Customer Success Managers, Product Managers, and Software Engineers to identify and implement customer solutions.
- Share customer feedback to inform product development and software improvements.
- Contribute to cross-functional initiatives and strategic projects.
- Develop and refine internal documentation, processes, and procedures.
- Support colleagues and share knowledge and expertise.
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