- Provide customer service through chat, email, and calls.
- Diagnose and resolve technical software issues through real-time troubleshooting.
- Manage 5+ concurrent chats while maintaining response times, quality, and customer satisfaction.
- Identify upsell opportunities and connect customers with solution specialists.
- Document and track bug reports, feature requests, and support issues.
- Own customer inquiries end-to-end and involve developers or senior team members when needed.
- Maintain engagement and responsiveness on Intercom and Slack.
- Handle scheduled demos and support calls, providing product guidance and technical assistance.
- Follow through on assigned tasks and participate in team meetings, Slack channels, and mentorship opportunities.
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