Bilingual Customer Support Specialist

New

American Cancer SocietyCustomer support

Home-based anywhere in the U.S, All schedules are listed in Central Time; shifts between 7:00 a.m. and 7:00 p.m. CSTFull-TimeJunior

Salary22.75 USD per hour

Apply NowOpens the employer's application page

Job Details

Languages: English and Spanish required
Experience: Some college coursework and/or a combination of at least two years of business experience, ideally in a customer service or technical support role. Minimum one year of experience utilizing bilingual English/Spanish skills in a contact center or customer service environment.
Required Skills: SalesforceCustomer serviceTroubleshootingTechnical support

Have a high school diploma or equivalent; an associate degree is preferred.
Have some college coursework and/or at least two years of business experience, ideally in customer service or technical support.
Have at least one year of experience using bilingual English/Spanish skills in a contact center or customer service environment.
Demonstrate excellent written and verbal communication skills in English and Spanish.
Have strong computer skills, including proficiency with Windows-based applications.
Type at least 50 WPM and pass pre-hire technology and training assessments.
Provide a home office setup that meets privacy standards and reliable high-speed internet of at least 10 Mbps download and upload.
Use a modem/router with at least two Ethernet ports and connect through wired Ethernet; Wi-Fi, cellular, mobile hotspots, and satellite internet are not permitted.
Be available for approximately eight weeks of mandatory virtual training on a fixed schedule.
Be able to work scheduled shifts between 7:00 a.m. and 7:00 p.m. CST, including weekends and holidays.

Resolve technical, programmatic, and website-related customer issues across multiple systems.
Translate complex information into terminology aligned with the customer's native language.
Document interactions and troubleshooting steps in enterprise CRM systems and work toward first-contact resolution.
Provide professional, empathetic, solution-oriented support and build rapport with customers.
Assess and escalate high-priority or technically complex requests to appropriate support teams.
Guide users through ACS events, volunteer programs, websites, and digital platforms.
Monitor customer feedback and system performance and report outages, inefficiencies, and enhancement opportunities.
Translate English-language content into Spanish for customers and staff when needed.
Contribute to special projects, pilots, and testing of new or enhanced processes and systems.

View Full Description & ApplyYou'll be redirected to the employer's site