Energy Efficiency Customer Support Specialist
New
C
CLEAResultEnergy efficiency
Source API remote eligibility restrictions: United StatesFull-TimeJunior
Salary$17 / hour + $65 / month internet stipend
Apply NowOpens the employer's application page
Job Details
- Experience
- Minimum of 6 months of previous experience within a customer-facing environment required
- Required Skills
- Customer serviceTechnical supportCustomer support
Requirements
- Have a high school diploma or GED.
- Have at least 6 months of experience in a customer-facing environment.
- Be able to type at least 35 WPM.
- Have experience handling inbound or outbound voice calls.
- Be able to navigate scripts and support customers with technical inquiries.
- Be comfortable with a committed schedule, including set lunches and breaks.
- Be able to balance customer support while navigating multiple platforms simultaneously.
- Have reliable home internet meeting the stated minimum standard of 10 Mbps upload, 20 Mbps download, and 99% latency.
- Be able to connect the internet directly to the router and have a dedicated home office space free of personal disruptions, with two power connections.
- Be available on the phone throughout the entirety of the scheduled shift, without flexibility for door-answering or on-call care responsibilities.
- Call center experience in an inbound or outbound sales environment is preferred.
- Meet applicable DOT qualification requirements, if applicable.
Responsibilities
- Support utility customers across multiple energy-efficiency programs.
- Handle customer-service interactions and answer customer inquiries.
- Schedule customer visits and enroll customers in programs.
- Educate customers about program offerings.
- Provide technical and online support.
- Provide customers with status updates.
- Handle customer interactions by phone and, on some programs, chat or email.
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