Serve as the primary point of contact for top customers owning their outcomes end-to-end.
Build and execute success plans focused on implementation and adoption to realize value quickly.
Run customer trainings, onboarding sessions, and executive business reviews.
Monitor and prioritize the book using customer health signals to identify at-risk accounts.
Drive product adoption, engagement, retention, and expansion opportunities across the portfolio.
Own renewals and support expansion conversations in partnership with Account Executives.
Build and maintain onboarding, implementation, and success playbooks.
Own the support experience, triaging, routing, and quarterbacking resolution in partnership with Engineering.
Synthesize customer feedback and partner with Product and Engineering on feature requests and roadmap input.
Project ManagementCustomer Success
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About Centralize
Centralize is pioneering the relationship intelligence platform for enterprise revenue teams. We are transforming how sales professionals manage complex deals, moving beyond outdated CRMs. Our AI-driven platform crafts dynamic stakeholder maps and tracks conversations, empowering teams to understand who truly matters in any account. Companies like Webflow, Intercom, and Brex already use Centralize to close their largest deals, driving a 5x growth in the past year.
How We Work
You will join a small, high-impact team where every voice shapes our direction. We operate remotely across the US, prioritizing impact over hierarchy. We value ownership, tackling both the challenging and the routine tasks without waiting for permission. Our team thrives on ambiguity, actively solving problems rather than being slowed down by uncertainty. You'll work directly with founders Rachit Kataria and Will Wang, alongside experienced engineers from top tech companies.
Engineering at Centralize
As an engineer at Centralize, you'll tackle critical scalability challenges for a system processing millions of events daily. We manage hundreds of millions of records, moving data from diverse customer integrations into our core product. You'll architect, harden, and scale our infrastructure using Postgres, AWS, OpenSearch, and Redis. Your decisions will define how we grow from tens of thousands of concurrent jobs to orders of magnitude more, always staying ahead of customer demand. This isn't just about maintaining; it's about building the future of our data pipeline.
Why Join Us
Shape the visual language for an entire product category as our Founding Designer, owning product, brand, and design systems from a blank canvas.
Solve complex scalability problems, driving the architecture and growth of our core infrastructure handling millions of events daily.
Work directly with seasoned founders and engineers from companies like Slack, Facebook Shops, Coinbase, and Gusto.
Experience significant ownership and impact in a fast-growing, well-funded startup backed by NEA and Y Combinator.
Contribute to a product experiencing 5x growth, with customers actively pulling us forward with demand.
Benefits & Perks
Fully covered medical, dental, and vision insurance