Product Support Engineer
New
C
CentralizeSaaS, Relationship Intelligence
Remote or hybrid in the United States.Full-TimeMiddle
Salary$60k - $100k + equity + benefits
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Job Details
- Experience
- 2+ years
- Required Skills
- SaaSTroubleshootingTechnical support
Requirements
- 2+ years of experience in technical support, customer engineering, or a similar technical, customer-facing role at a fast-growing SaaS or tech company.
- Comfortable being the first point of contact for customers.
- Technical aptitude to dig into logs and an unfamiliar codebase to diagnose issues.
- Exceptional written and verbal communication skills.
- High agency and comfort owning a queue of open issues across multiple channels.
- Comfortable regularly interacting with customers via chat and video.
- Reside in the United States.
Responsibilities
- Answer customer questions about the product across a wide range of topics.
- Write and update knowledge base content, including troubleshooting guides and feature explainers.
- Use the product daily to provide feedback and influence the product roadmap.
- Work closely with engineering to fix bugs and troubleshoot issues.
- Develop scalable support processes and implement AI-driven process improvements.
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