Support Engineer
New
A
AxuallHealthTech
Remote - US (Central or Eastern Time), Central or Eastern TimeFull-TimeSenior
Salary$80,000 - $92,000
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Job Details
- Experience
- 3-5 years
- Required Skills
- PostgreSQLPythonGrafanaRESTful APIsPostmanTroubleshootingTechnical support
Requirements
- 3-5 years experience troubleshooting and resolving tier 1 and tier 2 issues
- 3-5 year experience partnering with Engineering and Development Teams on escalated issues
- 3-5 years experience troubleshooting and resolving issues with APIs
- Familiarity with Python
- Familiarity with PostgreSQL
- Experience with API tools such as Insomnia and Postman
- Experience utilizing alerting and monitoring tools such as Sentry and Grafana
- Exposure to healthcare organizations and clinicians
- Availability for live support coverage (8am - 8pm EST)
Responsibilities
- Apply technical knowledge to the triage, escalation and resolution of technical requests from clients and internal team mates
- Respond promptly to requests, quickly assessing root cause, potential workarounds, and options for resolution
- Foster collaboration and impeccable communication among product management, engineering and support teams
- Coordinate and follow up on internal requests and work in progress
- Create and improve established and ad-hoc workflow for the triage and escalation of support tickets
- Assess and develop internal tooling to provide visibility to underlying issues leading to support requests
- Apply good practice in software testing to the identification and resolution of issues
- Contribute to the growth of the team by bringing your best ideas for improvement and collaboration
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