- Field incoming questions and help customers configure Lucidworks Fusion and its components.
- Troubleshoot complex search issues across Lucene, Solr, and related distributed systems.
- Write clear, reusable knowledge base articles for the customer base.
- Spot opportunities to bring customers additional value through follow-on products and services.
- Relay high-value use cases and customer feedback to Product and Engineering.
- Collaborate across teams to diagnose and resolve critical, high-stakes issues.
- Participate in a 24/7/365 on-call rotation, including weekends and holidays.
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