- Own commercial success, retention, renewals, expansion revenue, and long-term growth across a portfolio of strategic accounts.
- Develop and execute multi-year account strategies aligned with client business priorities.
- Build executive relationships and lead Executive Business Reviews that demonstrate measurable business outcomes.
- Source, qualify, and close complex expansion opportunities, including business cases and pricing, contract, and renewal negotiations.
- Maintain renewal forecasts and commercial pipelines, and communicate outlook, risks, and growth strategies to leadership.
- Represent the client as the executive escalation owner and align internal teams on coordinated resolution plans.
- Mentor and coach Account Managers on account strategy, negotiation, and executive engagement.
- Apply Gen AI tools to account planning, research, business reviews, and client communications while validating outputs and protecting confidential information.
CRM