Search Engineer, Technical Support
New
L
LucidworksEnterprise Search
Remote - US, Pacific time zoneFull-TimeMiddle
Salary88,000 - 121,000 USD per year
Apply NowOpens the employer's application page
Job Details
- Experience
- 2+ years of hands-on experience with Lucene/Solr or comparable search technologies; 3+ years of professional experience in a customer-facing, level 2–3 technical support role.
- Required Skills
- DockerPythonJavaKubernetesLinuxZendeskDistributed SystemsTechnical support
Requirements
- U.S. citizenship.
- 2+ years of hands-on experience with Lucene/Solr or comparable search technologies (e.g., Elasticsearch, OpenSearch).
- 3+ years of professional experience in a customer-facing, level 2–3 technical support role.
- Bachelor's degree or higher in Engineering or Computer Science preferred.
- Experience working in a technical support CRM (Salesforce, Zendesk, or similar).
- Clear, confident written and verbal communication with customers.
- Proficiency in Java, plus a scripting language such as Python, Perl, or Ruby.
- Comfort on Unix/Linux systems: command-line navigation, file permissions, system logs, scripting, and basic networking.
- Working proficiency with Kubernetes and containerized deployments.
Responsibilities
- Field incoming questions and help customers configure Lucidworks Fusion and its components.
- Troubleshoot complex search issues across Lucene, Solr, and related distributed systems.
- Write clear, reusable knowledge base articles for the customer base.
- Spot opportunities to bring customers additional value through follow-on products and services.
- Relay high-value use cases and customer feedback to Product and Engineering.
- Collaborate across teams to diagnose and resolve critical, high-stakes issues.
- Participate in a 24/7/365 on-call rotation, including weekends and holidays.
View Full Description & ApplyYou'll be redirected to the employer's site
