Technical Support Representative
New
C
CGS NexusRetail Technology
USA REMOTETemporary
Salary16 USD per hour
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Job Details
- Required Skills
- NetworkingTechnical support
Requirements
- Proven experience and knowledge in replacing, configuring, and setting up new hardware and software.
- Strong understanding of POS hardware including all peripherals.
- Proficient in electronic troubleshooting at the board level.
- Capable of repairing terminals, computers, and peripherals at the component level.
- Proficient in networking.
- Must have your own Windows device.
- Must have dual monitors.
- Must have a strong wired internet connection.
Responsibilities
- Provide comprehensive support, repair, and assistance to retail locations regarding POS software and hardware issues.
- Repair and maintain equipment, including Point of Sale terminals, scanners/scales, printers, drawers, monitors, keyboards, and computers, along with their relevant software.
- Assist in the setup and installation of new hardware and POS-related software.
- Perform troubleshooting on core system remote devices.
- Engage in various computer-related break-fix repairs as needed.
- Effectively manage time, prioritize tasks, and work independently while maintaining strong communication with store staff.
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