Technical Support Representative
New
M
Military, Veterans and Diverse Job SeekersTechnical Support
United States, 9am-6pm EST, 10am-7pm EST, 11am-8pm EST; 8am-5pm EST on SaturdaysFull-TimeEntry
Salary not disclosed
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Job Details
- Experience
- 1+ year
- Required Skills
- MS OfficeNetworkingTechnical supportCRM
Requirements
- High School diploma or equivalent.
- 1+ year of Technical Support experience required.
- Previous experience working in a customer care environment.
- Extensive knowledge of Windows operating systems (Windows 98/NT/2000/XP/Vista/7).
- Proficiency with MS Office applications and internet browsers.
- PC hardware and configuration skills.
- Intermediate IT networking knowledge.
- High-speed home internet connection required.
- Ability to work 40 hours per week including rotating Saturday shifts.
Responsibilities
- Manage and respond to customer inquiries concerning operation and configuration of the Optos Panoramic200.
- Trouble-shoot network problems including connectivity, wireless LAN access, VPN/broadband, and non-reporting issues.
- Log interactions into the CRM system.
- Evaluate and escalate calls to field teams for critical issues and hardware issues.
- Remotely install/troubleshoot software and upgrades, data base repair, and remove of software viruses.
- Research technical and software issues to identify trends for early detection and repair.
- Perform data migration on customer computers.
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