Technical Support Specialist
New
M
Military, Veterans and Diverse Job SeekersSoftware
United StatesFull-Time
Salary not disclosed
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Job Details
- Required Skills
- RESTful APIsTroubleshootingTechnical supportCRMCustomer support
Requirements
- Previous experience assisting customers via email or live chat.
- Ability to autonomously troubleshoot and investigate technical issues.
- Strong sense of ownership to provide full resolutions to customers.
- Expert at learning new software.
- Interest in building knowledge around APIs.
- Knowledge of CRM integrations.
- Strong technical problem-solving intuition.
- Excellent verbal and written communication skills.
Responsibilities
- Work 100% remotely to assist customers and resolve issues through email, chat, and other methods.
- Provide support and guidance to marketers, salespeople, and service professionals using the platform.
- Communicate customized solutions that help customers grow their business.
- Maintain composure and flexibility as customer needs and case volumes evolve.
- Develop comprehensive knowledge to diagnose software issues, working with engineering teams on complex problems.
- Collaborate with account managers or sales teams to identify customer growth opportunities.
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