Audiovisual Remote Technical Support Engineer
New
M
Military, Veterans and Diverse Job SeekersAudiovisual Engineering
United StatesFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- Minimum 4 years of experience
- Required Skills
- Technical support
Requirements
- Minimum 4 years of experience in a technical support/helpdesk, Audiovisual field support role, and high profile customer service environment
- Experience working on commercial (not residential) AV systems
- Must be able to read and update AV System single line drawings
- Strong computer skills to research, diagnose, and troubleshoot customer issues
- Exceptional customer service and communication skills
- Strong attention to detail
- Valid Drivers License
Responsibilities
- Remotely provide Technical Support to existing Clients Audio Video systems
- Remotely monitor Audio Video systems to proactively detect, resolve, report and prevent potential issues
- Manage Help Desk tickets for support cases
- Quickly identify and escalate high-priority issues
- Assist with the remote installation, configuration of device software & firmware updates, and peripheral equipment
- Review system documentation and remotely support field technicians with AV system troubleshooting efforts
- Document knowledge in the form of knowledge base tech notes and articles
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