Technical Support Engineer Tier 1
New
A
Action1Cybersecurity
North Carolina, United StatesFull-TimeEntry
Salary not disclosed
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Job Details
- Required Skills
- LinuxTroubleshootingTechnical support
Requirements
- Strong expertise in Microsoft Windows operating systems.
- Ability to identify and troubleshoot failed patch installations.
- Familiarity with PowerShell scripting and ability to understand basic scripts.
- Proficiency in Mac OS and/or Linux platforms.
- Demonstrated knowledge of software deployment and configuration using install switches.
- Skilled in reading, writing, modifying, and backing up the Windows registry.
- Previous experience in technical support or customer service roles.
- Excellent problem-solving and communication skills.
- Solid experience troubleshooting software issues across various environments.
Responsibilities
- Provide timely, efficient technical support with prompt responses to customer inquiries.
- Troubleshoot and resolve customer issues via phone and other communication channels.
- Follow up with customers post-troubleshooting to ensure full product functionality.
- Collaborate with the engineering team to address complex technical challenges.
- Work closely with the product team, incorporating customer feedback into product improvements.
- Build and maintain an internal knowledge base with useful guides and solutions.
- Continuously refine and enhance the customer support process for better efficiency.
- Reproduce customer-reported issues and escalate confirmed problems to the appropriate teams.
- Participate in customer meetings when needed to troubleshoot and resolve issues directly.
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