Senior Engineering Support Engineer
New
J
JobgetherCybersecurity
Based in United StatesFull-TimeSenior
SalaryBase salary of $130,000 USD.
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Job Details
- Experience
- 3+ years
- Required Skills
- AWSDockerPostgreSQLCybersecurityElasticSearchKubernetesLinuxDatadog
Requirements
- 3+ years of experience in technical support engineering, Site Reliability Engineering (SRE), or a closely related customer-facing engineering role.
- Proven experience troubleshooting distributed systems in production environments.
- Strong Linux system administration skills.
- Experience working with containerized environments such as Kubernetes and/or Docker.
- Familiarity with observability platforms such as Datadog or equivalent tools.
- Production experience supporting Elasticsearch, PostgreSQL, or comparable database technologies.
- Strong written communication skills for technical documentation.
- Comfort using Artificial Intelligence (AI) tools as part of engineering workflows.
- Experience in customer-facing or customer-adjacent engineering environments.
- Experience supporting or securing software in cybersecurity environments.
- Ability to read and navigate application source code.
- Familiarity with Operational Technology (OT) and Industrial Control Systems (ICS) is preferred.
- Experience with Amazon Web Services (AWS) is preferred.
Responsibilities
- Lead the triage and resolution of complex, multi-component customer escalations.
- Act as a senior technical escalation point for challenging customer issues, including incident command.
- Investigate, validate, reproduce, and document confirmed software defects.
- Build and maintain application observability practices using monitoring, dashboards, and alerts.
- Develop and refine Datadog monitors, dashboards, and alerts to improve proactive detection.
- Own customer communications throughout escalated incidents.
- Translate production and customer experience into actionable technical documentation.
- Identify recurring failure modes and trends to address root causes.
- Mentor Tier 1 and Tier 2 Customer Experience support teams.
- Participate in an on-call rotation, including occasional weekend coverage.
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