Senior Technical Support Engineer
New
J
JobgetherEnterprise Software
Based in the United StatesFull-TimeSenior
Salary not disclosed
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Job Details
- Experience
- 7+ years
- Required Skills
- Microsoft AzureOAuthRESTful APIsSaaSNetworkingTroubleshooting
Requirements
- 7+ years of experience supporting enterprise software in SaaS, cloud, hybrid, or similarly complex technical environments.
- Proven ability to independently lead complex technical issues from investigation through resolution.
- Strong hands-on experience with Microsoft Azure, including cloud-based troubleshooting and service environments.
- Solid experience with Windows Server and desktop environments.
- Strong understanding of networking and connectivity troubleshooting.
- Practical knowledge of APIs, system integrations, Single Sign-On (SSO), and OAuth.
- Advanced diagnostic skills, including the ability to analyze logs, packet captures, HAR files, and other technical data.
- Excellent written and verbal communication skills.
- At least one current, role-relevant cloud certification or demonstrated ability to obtain one within 90 days.
Responsibilities
- Investigate and resolve complex technical issues for enterprise customers, identifying root causes and delivering effective, sustainable solutions.
- Support enterprise software and its integrations across cloud services, databases, networks, authentication systems, and other connected technologies.
- Lead complex technical incidents through resolution in close partnership with Engineering, Operations, Product, and other internal teams.
- Analyze logs, packet captures, HAR files, and other diagnostic information to isolate problems and determine appropriate corrective actions.
- Serve as a senior technical authority and trusted expert within your area of specialization, providing guidance on challenging customer and product issues.
- Communicate technical findings, decisions, risks, and recommendations clearly to both technical and non-technical stakeholders.
- Proactively identify recurring issues, operational risks, and opportunities to improve customer support before they develop into larger problems.
- Help develop and refine troubleshooting, testing, documentation, and support processes that can scale across the organization.
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