Customer Support Specialist
New
C
CompanyCamSaaS, Construction Tech
Candidates must permanently and currently reside in the United States.Full-TimeMiddle
Salary$48,000 per year
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Job Details
- Experience
- 1+ years
- Required Skills
- SalesforceZendeskCritical thinkingCustomer support
Requirements
- 1+ years of experience in a customer-facing role (SaaS, technology, contact center, retail, or food service).
- Technical savvy with experience in troubleshooting techniques and best practices.
- Stellar verbal and written communication skills with strong listening ability.
- Strong critical thinking skills with the ability to interpret and act on information.
- Continuous growth-mindset focused on learning and embracing challenges.
- Knack for creativity and innovation in solving complex problems.
- Experience authoring tutorials and articles for public and internal knowledge bases (preferred).
- Experience working with support platforms like Intercom, Help Scout, Zendesk, or Salesforce (preferred).
Responsibilities
- Resolve customer issues efficiently across live chat, email, SMS, and WhatsApp to ensure a seamless and positive user experience.
- Troubleshoot the product, user devices, and partner integrations.
- Capture and communicate customer feedback to product and engineering teams to drive product improvements.
- Contribute to self-serve documentation for the external customer knowledge base.
- Deliver empathetic, high-quality support to build customer trust and loyalty.
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