Sr Technical Support Specialist
New
J
JobgetherWaste Management Tech
Based in United StatesFull-TimeSenior
Salary not disclosed
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Job Details
- Required Skills
- SQLMicrosoft SQL ServerMySQLJira
Requirements
- Strong SQL expertise across both Microsoft SQL Server and MySQL, including complex joins, query debugging, data investigation, and root-cause analysis.
- Proven experience investigating data integrity issues within production, customer-facing software environments.
- Experience troubleshooting complex software and hardware integrations, preferably involving connected devices or field equipment.
- Strong analytical and problem-solving abilities, with a methodical approach to identifying the underlying causes of technical issues.
- Experience working with Jira or a similar ticketing and issue-management platform.
- Strong written and verbal technical communication skills, with the ability to explain complex technical findings clearly.
- Ability to work effectively on complex escalations that require investigation across databases, applications, devices, and integrations.
Responsibilities
- Serve as the senior escalation point for complex customer support issues involving data integrity across core routing, waste management, and municipal fleet platforms.
- Investigate issues involving routes, scheduling, geofences, work orders, and other operational data to identify underlying causes and determine appropriate resolutions.
- Write, maintain, and troubleshoot complex SQL queries and reports across SQL Server and MySQL while following platform-specific query conventions.
- Trace data integrity problems to their root causes, including incorrect direct database updates, table synchronization failures, and data corruption originating from connected devices.
- Troubleshoot fleet hardware and software integrations, including Howen MDVR/DVR units, Android-based mobile tablets, and RFID readers.
- Document and manage escalated issues in Jira using established issue types, workflows, and documentation standards.
- Build and maintain internal tools, technical references, and investigative resources that improve the speed and consistency of future troubleshooting.
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