Accounts Receivable Collections Specialist (Remote)

5+ years of experience in Accounts Receivable, Collections, or Credit Control. Strong communication and negotiation skills. Proficiency in ERP and collections systems (NetSuite, Centime, or equivalent). High attention to detail and strong organizational skills. Ability to manage time effectively in a fast-paced environment. Intermediate Excel skills preferred.

Contact customers by phone and email to collect outstanding balances. Maintain weekly call logs and accurately record all contact activity in the collections system. Achieve and exceed monthly cash collection goals. Research and resolve payment discrepancies, short-pays, and disputed invoices. Identify delinquent accounts and recommend escalation actions. Build positive working relationships with customers while adhering to payment terms. Participate in collections meetings to discuss performance and process improvements.