- Administer and maintain client network infrastructures, including routers, switches, firewalls, and wireless technologies.
- Manage on-premises and cloud server environments using Windows Server and virtualization technologies.
- Support Microsoft 365, Active Directory, and Azure environments, including user management and group policies.
- Implement and maintain firewalls and VPN solutions for secure remote access and data protection.
- Monitor and manage security protocols, perform security assessments and vulnerability scans, and handle patch management.
- Work with clients to develop and implement disaster recovery and business continuity plans.
- Provide Level 1 and Level 2 technical support and troubleshoot system, network, and application issues.
- Administer VMware environments and support client needs for Azure cloud services.
- Use ticketing systems to track and resolve requests and document configurations, troubleshooting, and solutions.
- Monitor system and network performance and report on performance, uptime, and security incidents.
Microsoft Azure