- Manage a portfolio of residential and commercial accounts to recover outstanding balances.
- Negotiate and secure payment commitments while maintaining customer relationships.
- De-escalate challenging situations using active listening and empathy.
- Utilize Salesforce, Zuora, and internal portals for account management.
- Document and track all collections processes for accuracy and compliance.
- Provide explanations of community solar benefits to enhance customer retention.
- Perform skip tracing to locate hard-to-reach customers.
- Meet or exceed departmental KPIs, including dollars collected and call volumes.
- Collaborate with other departments to manage collection cases effectively.
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