Technical Account Manager (TAM)

Hands on experience with the LLM development process. Comfort with common LLM models and frameworks (e.g., OpenAI, LangGraph, Bedrock). 3+ years of experience in AI/ML domain in a customer-facing role. Quick problem solver with exceptional attention to detail. Proven ability to manage competing priorities in a fast-paced environment. Passion for building customer relationships and providing outstanding customer experiences. Strong communication and presentation skills; excellent listening skills. Basic experience working with the major cloud providers (AWS, Azure, GCP). Strong understanding of current ML and MLOps landscape (applications, tools, new research). Deep and demonstrable knowledge of Python and ML frameworks (e.g., Keras, PyTorch, Tensorflow, XGBoost, Huggingface). Bachelor's degree in Computer Science or a related engineering field, or equivalent practical experience.

Actively serve global accounts in various industries. Drive customer value by helping them achieve business and technical outcomes. Understand customer use cases and ML goals to align Comet strategically. Lead technical enablement sessions on using the Comet platform. Troubleshoot and resolve technical questions and issues from end users. Use knowledge of ML/LLM frameworks to create examples and assist with integrations. Leverage Customer Health analytics to identify upsell opportunities and churn risks. Partner with Product and Engineering to provide customer feedback for roadmap definition.