Business Support Specialist

Bachelor’s degree in Business Administration, Information Systems, or related field 2+ years of experience in business process management, system administration, or business support roles Experience with business process modeling and workflow automation Strong understanding of business systems (ERP, CRM, or other enterprise software) Proficiency with Microsoft Office Suite Proficiency with project management tools (e.g., Asana, Jira, Trello) Familiarity with data analysis tools (e.g., Excel, Power BI, Tableau) is a plus Excellent analytical and problem-solving skills Strong communication skills, both written and verbal Ability to manage multiple tasks and priorities

Analyze and improve business processes Develop and document standard operating procedures (SOPs) Provide day-to-day support for business systems Ensure integration between business systems Manage and maintain business data Generate reports for system performance and business insights Support creation of system documentation Conduct training sessions for team members Assist in managing projects for process improvement or system upgrades