Sales Associate and Client Intake (Spanish / English Bilingual)

Fully Bilingual (English/Spanish) required Previous experience in sales, customer service, or front desk roles Strong communication and interpersonal skills Professional appearance and demeanor Excellent organizational skills and attention to detail Comfort with CRM systems, email, scheduling tools, and social media platforms Experience with social media content creation and basic graphic/video tools (Canva, etc.) preferred Positive attitude and ability to work well in a team Primary internet connection with a minimum speed of 15 Mbps Backup internet connection with at least 10 Mbps, capable of supporting work during a power outage Desktop or laptop with Intel Core i5 (8th gen+) or i3 (10th gen+), or AMD Ryzen 5, or equivalent processor, and 8 GB RAM Backup device meeting or exceeding Intel Core i3 performance and functional during power interruptions A functioning webcam A noise-canceling USB headset A quiet, dedicated home office space A smartphone for communication and verification purposes

Greet clients over the phone with professionalism and a friendly attitude Respond promptly to incoming calls, emails, and WhatsApp inquiries Conduct initial client intake by collecting and recording required information Follow up with potential clients to convert inquiries into consultations or signed cases Schedule and manage appointments using the firm’s scheduling system Support the onboarding process by ensuring all necessary client documentation is complete and accurate Work closely with the legal team to provide a seamless client experience Keep the reception area organized, professional, and inviting Manage the firm’s social media accounts (e.g., Facebook, Instagram): create and post content, reply to messages, and engage with followers Collaborate with the marketing team and/or attorney to develop and run paid ads or promotional campaigns